A multi-expert booking platform that enables users to discover, book, and consult with professionals across various domains through a single digital platform.
Industry
On-Demand Professional Services
Year
2025
Project Overview
This application is designed to simplify access to experts such as doctors, lawyers, CAs, fitness coaches, and wellness professionals by offering seamless appointment booking and consultation experiences.
roles & responsibility
Owned the end-to-end design process
Researched user needs across multiple expert categories
Defined user flows and information architecture
Designed wireframes, UI screens, and design system
Collaborated closely with stakeholders and developers
Workflow
1. Research & Discovery
Before jumping into design, I focused on understanding how users discover, trust, and book experts across different domains.
Conducted user interviews and desk research across healthcare, fitness, legal, financial, and astrology domains
Analyzed existing teleconsultation and expert-booking platforms to identify fragmentation, trust gaps, and usability issues
Studied real-world expert workflows such as appointment scheduling, availability management, payments, and document sharing
Identified key user roles: User (Seeker), Expert (Provider), and Platform Admin
Documented domain-specific trust signals like certifications, testimonials, tone, and communication style
2. UX Strategy & Information Architecture
Translated research insights into a unified yet adaptable experience.
Defined a universal expert journey: Discover → Evaluate → Book → Pay → Track
Designed clear user journeys for both users and experts while maintaining role-specific needs
Structured bottom navigation and core flows to reduce cognitive load and repetitive actions
Mapped critical scenarios such as slot conflicts, expert availability, cancellations, and rescheduling
Ensured the information architecture could scale seamlessly for future expert categories
3. Wireframing & UI Design
Focused on building clarity, trust, and consistency across multiple expert domains.
Created low-fidelity wireframes to validate core flows and navigation early
Designed high-fidelity screens using a modular and scalable design system
Adapted UI tone and visual cues based on expert context (clinical, formal, motivational)
Designed key interfaces including expert discovery, profile evaluation, booking flow, dashboards, and slot management
Prioritized accessibility, transparency, and decision-making support throughout the experience
4. Validation & Iteration
Refined the experience through continuous testing and feedback.
Conducted usability testing using interactive Figma prototypes
Iterated designs based on user feedback and stakeholder reviews
Refined edge cases such as empty states, loading states, errors, and system alerts
Optimized booking and slot-creation flows for speed and clarity
Delivered a development-ready design that supports future scalability and feature expansion
